Frequently Asked Questions

How can we help?

Frequently Asked Questions

How do I play different games?

The Lifeboat Network has a broad selection of games you can play. There is a couple of ways that you can join other games:

Recommended Method:

Follow the “Getting Started” guide by entering “play.lbsg.net” as the IP Address. Once you connect, you will be able to tap on any gamemode you like and join instantly, and switch between different games seamlessly without even having to disconnect!

You can also use /transfer to switch between game servers once you have joined.

We have many game types and will have more to come in the future. We hope you enjoy all games that Lifeboat has to offer!

When I join Prison Server I can't play. Why?

Playing on the popular Prison Server requires you meet one of the following requirements:

1) You have a UberVIP (GOAT) subscription.
2) You have a Prison Pass.

You can purchase both on the Minecraft Store in your Minecraft app. Prison pass is a one time purchase of $4.99, or you can purchase UberVIP and get a ton of benefits across all gamemodes on our network.

Why can’t I join any Lifeboat servers?

Possible problems and solutions:

Full Server

Sometimes our servers reach player capacity. If you’re unable to connect, please try “play.lbsg.net” to be connected to a server with player slots available.

 

Internet Connection

You may need to be connected to Wi-Fi network in order to play on Minecraft Pocket Edition servers. You may also play on Cellular data, if you allow it in your Minecraft settings.
Most public schools and some libraries will block non-web traffic, so you can’t play there. Stay on task, and play when you get home.
If you’re having lots of lag or disconnecting issues, try moving closer to your Wi-Fi router. The more bars you have, the better.

 

Version differences

We always update our servers to the latest version of Minecraft Pocket Edition as soon as possible.  This is constantly changing, so check back.

 

Xbox Live Settings

You must be logged into your Xbox Live account to play on our network. If you are under the age of 18, parental controls may limit what you can do on multiplayer servers, or if you can join them at all. Talk to your parents about possibly allowing access to multiplayer games, or contact with Microsoft support if you are over the age of 18.

How can I reset my password?

Unfortunately, we no longer offer password resets, due to our new integration with Xbox Live accounts. If you have an issue with your account, please contact our support team.

NB: We are working on newer & better account management with Xbox Live, stay tuned for more details…

How can I become a donor?

You can become a donor today by becoming a subscriber to the Lifeboat UberVIP rank to support the network, and to receive some awesome bonuses. Ranks are available for purchase in the Minecraft Store in your Minecraft app. UberVIPs get advantages centered around joining, team selection, kit selection, pets, flying in lobbies, exciting particle effects, and so much more.

You can also support us by purchasing marketplace items made by Lifeboat in the Marketplace store. Visit our marketplace page here. Thank you so much for your support, you’re the reason we can keep our servers around!

I lost my rank purchase(s), how do I get them back?

We no longer manage subscription and rank purchases. Please contact Minecraft support if you have an issue with a Minecraft Store purchase.

It may take up to 24 hours for your rank to be applied. Normally it only takes a minute or two, but please be patient.

If you have an issue with a rank purchased before the Better Together update was released, please contact our support team.

How do I use my VIP ranks?

Just connect to any of our gamemodes and the UberVIP rank will allow you to have additional pets, particle effects, morphs (transform into mobs), toys, priority match joining, ability to fly in lobby, access to VIP-only games like prison, an awesome tag, and much more. You will see a [UberVIP] or [VIP+] tag if your VIP is active in your current gamemode. If you believe you have paid for VIP but are not seeing your special tag or benefits, try enabling it using /vip or contact our support team for help.

My account got banned. What do I do?

If your account has been locked/banned, it’s because you have broken one of our server rules. We reserve the right to ban accounts that are in violation of our server rules, as stated in our Terms and Conditions. If you believe you were wrongly punished, please send us an appeal.

Others can't see my chat, and/or the text on my sign is being replaced. What's going on?

With the Bedrock Edition update, Microsoft added ghost mutes as a way to silently mute players who are acting suspiciously. You may have been accidentally muted by this system, and will no longer be able to send viewable messages or use signs. This mute is only temporary, and usually subsides after a few hours of regular playing. If you need additional support, please go to the Minecraft support page.

Someone is hacking, can you ban them?

We are continuously making improvements to our anti-cheats software to make the playing experience hacker-free. A win by cheating is no win at all!

Report a hacker by using this command in-game:

/hacker <playername>

You do not need to type the complete playername.

If our anti-hack determines that this is probably a valid report, we will enter this into our database. We keep a closer eye on players that receive hacking reports.  But, the effect is limited, so if there is ever a false report it will not completely change the game-play experience of a wrongly accused player.  Reports are cumulative, and all are forgotten after six weeks.

Another way of reporting hackers is to visit our discord server, and message an administrator showing clear evidence of the user hacking. We appreciate your help in making Lifeboat a fun place for everyone to play!

I found a bug, can you fix it?

If you find a bug on Lifeboat servers, please report it on our bug tracker. Please keep in mind that some bugs might be issues with the game Minecraft, and therefore should be reported to Mojang, not us.

How can I contact you?

Please contact us via our support page.

Can I work for Lifeboat?

To build the best Minecraft server network, we need the best, most ethical, hardest working individuals we can find. Could that be you? We are always looking for top talent.

Visit our Jobs page to view the positions. You may also visit our Volunteers page. Hopefully a position suits you.

Can I transfer a rank between two different accounts?

Since purchases are now handled through the Minecraft Marketplace, we cannot facilitate account purchase transfers. Our new UberVIP subscriptions are on a month to month basis. If you’d like to transfer your rank, please cancel your current subscription and start a new subscription with the other account that you want the rank associated with.

How can I get the YouTube rank?

You must have a minimum of 1,500 subscribers before being eligible to receive a YouTube rank next to your username on our servers. Please use the YouTube Rank application page here: http://lbsg.net/youtube-rank/. Please be patient while your application is reviewed by our support representatives.

What are Lifeboat's Social Media Accounts?

Twitter: @LifeboatNetwork

Discord: lbsg.net/discord

Facebook: LifeboatNetwork

Instagram: @LifeboatNetwork

YouTube: /c/LifeboatNetwork

Why is my rank not showing next to my username?

We currently offer [UberVIP], [VIP+], and [YouTube] ranks. If you have paid for any rank on the Lifeboat Network but are not seeing the rank tag, please check the following:

  1. Verify that you are logged in on the server. If you have not entered your password and logged in, you are a “guest” and thus the server does not provide your VIP benefits. You must login for your VIP rank to be in effect.
  2. Try using the /vip or /tag command and see if it enables your VIP or tag.
  3. Check your purchase/receipt to verify that you own VIP for the gamemode you are playing. If you are subscribed to [UberVIP] rank, you have VIP to all gamemodes. If you are unable to use your benefits and have verified payment, please contact our support staff immediately to receive assistance.

If you have any additional questions or are unsure of how your VIP purchase works, contact our support team for help. They are always happy to help, and are dedicated to the Minecraft community.

Who owns Lifeboat Network?

Lifeboat Network is owned by Hydreon Corporation and is an official partner of Minecraft.

Lifeboat Network was originally developed by William Teder, and is now led by Rein Teder, his father.

Can I contact Mojang for support?

No, please do not contact Mojang for Lifeboat issues. Instead, contact us at Lifeboat Support, and we’ll be happy to help.

The username I really want is already taken. Can you remove the other player and give it to me?

Sorry, no.  But the good news is we will not take your username away from you, either.

How do I check what server region I'm playing on?

Use the /region command in-game to check the server region.