If your account has been locked/banned, it’s because you have broken one of our server rules. We reserve the right to ban accounts that are in violation of our server rules, as stated in our Terms and Conditions. Below are different reasons for why your account could be locked, as well as information on how to appeal for a lock you may believe is not warranted.
Account Locked Reasons:
- Hacking/Using client mods. For example, the use of speed hacks, kill aura, or reach.
- Inappropriate chat conduct (Can include things such as spamming, sexual roleplay, cursing in chat, or racist comments)
- Inappropriate Username
- Inappropriate skins
- Advertising domain or other servers
- Inappropriate builds in build area
- Bullying/Harassing other players
If you believe you were falsely banned, then you can submit a ban appeal. Submitting more than one ban appeal before we have a chance to review it will not speed up the ban appeal process; in fact, we may deny your appeal if you do.
Players are generally given second chances after their account is locked (this is up to the discretion of the staff member reviewing the appeal). However, if your account has already been unlocked once, it can not be unlocked again and you will not receive a refund if you had purchases on your account.